Your Privacy, Our Priority
At SecureShield Insurance, we understand the importance of your personal information. Learn how we protect your data with the highest security standards, ensuring your trust and peace of mind.
Discover Our CommitmentOur Commitment to Your Privacy
SecureShield Insurance is dedicated to upholding the strictest standards of data protection and privacy for all our Australian clients. Your trust is paramount.
This Privacy Policy outlines how SecureShield Insurance collects, uses, discloses, and manages your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
Compliance and Care
We are fully compliant with the Australian Privacy Principles and all requirements of the Privacy Act. Our commitment extends to robust international best practices in data security and confidentiality as well.
Advanced Security Measures
We employ advanced technical and organisational security measures designed to protect your information against unauthorised access, disclosure, alteration, and destruction. This includes encryption, firewalls, and rigorous access controls.
Your Rights and Control
You have the right to access, correct, and request deletion of your personal information held by us, where legally permissible. We provide clear mechanisms for you to manage your privacy settings and communication preferences.
If you have any questions or concerns regarding our privacy practices, please do not hesitate to contact our dedicated Privacy Officer:
privacy@secureshield.au
Information We Collect and How We Use It
We only collect information essential for providing our insurance services and improving your experience, always with transparency.
When you apply for a policy or manage your account, we may collect personal details such as your name, contact information (address, email, phone), date of birth, financial details, health information (for specific policies like pension insurance), and property details (for home and property insurance). This information is crucial for accurately assessing your needs and providing suitable coverage.
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. This helps us improve our website functionality and user experience.
In some circumstances, we may collect personal information from third-party sources such as financial institutions, credit reporting agencies, or publicly available registers, solely to verify your identity, assess insurance risk, and prevent fraud. We ensure these sources comply with Australian privacy laws.
We adhere to data minimization principles, ensuring we only collect information that is genuinely necessary for the provision of our services and compliance with legal obligations.
How We Protect Your Information
Your data's security is our unwavering commitment, safeguarded by cutting-edge technology and rigorous internal protocols.
Technical Safeguards
We employ robust technical security measures including end-to-end encryption for data transmission, advanced firewall protection, intrusion detection systems, and regular penetration testing. Our systems are designed to withstand sophisticated cyber threats.
Physical & Administrative Security
Access to physical data centers and sensitive information is strictly controlled and monitored. Our staff undergo comprehensive background checks and continuous training on data handling best practices, ensuring a culture of privacy and security.
Incident Response & Audits
We have comprehensive incident response procedures to promptly address any potential data breach. Regular security audits and third-party assessments are conducted to continually enhance our protective measures and maintain compliance with evolving standards.
Your Privacy Rights and How to Exercise Them
We empower you with control over your personal information. Understand your rights and how to make requests.
Access and Correction
You have the right to request access to the personal information we hold about you. If you believe any information is inaccurate, incomplete, or out-of-date, you may request its correction. We will respond to your request within a reasonable timeframe.
Deletion and Portability
In certain circumstances, you may request the deletion of your personal information or request that we provide it to you in a portable format. These rights are subject to legal obligations and exemptions.
Marketing Opt-Out
You can opt-out of receiving marketing communications from SecureShield Insurance at any time by following the unsubscribe instructions included in our emails or by updating your preferences in your account settings.
Manage PreferencesComplaints and Disputes
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer in the first instance. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Lodge Complaint with OAICFor any privacy-related queries, our Privacy Officer is here to assist you.
Contact Our Privacy Officer